Care Management

You write the plan. Your members don't follow through. That gap is costing you.

You write the plan. Your members don't follow through. That gap is costing you.

Edwin turns care plans into personalized member missions, delivered through the channel each person already uses, with every completion verified and sent back to your systems.

Trusted by
Mass General Brigham
Harvard T.H. Chan School of Public Health
Novo Nordisk
Ro
Ideal
Mass General Brigham
Harvard T.H. Chan School of Public Health
Novo Nordisk
Ro
Ideal

The plan is perfect. The follow-through isn't.

Care managers spend a huge portion of their time chasing members who haven't responded, tasks that haven't been completed, and care gaps that were documented weeks ago and still haven't closed. Every unreturned call is an open gap. Every missed refill is a readmission waiting to happen. And none of it shows up in your outcomes data until it's too late to act. The problem isn't the plan. It's the distance between what you write in the chart and what your member actually does at home.

67%

67%

of care plan tasks go unverified after the member leaves the visit

Three things your current workflow can't do at scale

Meets members where they already are
Text, voice, or app. Edwin delivers each mission through the channel the member actually uses. No portal to log into. No app to download. No friction between your plan and their day. Adoption isn't an obstacle because there's nothing to adopt.
Every mission built for one person
Diagnosis, language, literacy, preferred timing. Edwin personalizes each mission at the task level, not just the message. The same care plan becomes a different journey for each member. No two people get the same experience because no two people are the same.
Proof, not promises
Every completed task flows back to your care platform. When a member finishes, you know. When they don't, you know faster. Verified completion data replaces self-report and assumption with something your outcomes reporting can actually use.
How it works

From care plan to verified completion

Three steps. No new software for your members. And completion data that flows back to the systems you already use.

01
You define the care plan
Edwin receives your care plan and breaks it into step-by-step member missions, each one adapted to the member's diagnosis, language, and preferred channel. Nothing changes about how your team works. Edwin sits downstream of your existing workflow.
02
Members get their missions automatically
Tasks arrive through text, voice, or app. Reminders adapt when life gets in the way. Members don't need to log in, remember a URL, or navigate an interface. They just respond to a message.
03
Every completion comes back to you
Verified task data flows back to your care platform in real time. Your care managers see who's completed what, who's fallen behind, and where to focus. No more chasing. No more guessing. Just signal.
The real leverage

Your care team can't scale by hiring. Edwin is the multiplier.

The math doesn't work. High-risk panels grow faster than headcount does. And the members who need the most support are the hardest to reach. They don't answer calls, miss appointments, and stop taking meds without telling anyone. Care managers doing heroic work can only close so many gaps before the load breaks them.

Edwin gives each care manager force multiplication. Every care plan generates personalized member missions that work the gap without requiring a nurse on the phone for 20 minutes per member per week. Your team stays focused on clinical judgment. Edwin handles the follow-through between visits.

More members served. More tasks completed. And verified data showing what's working so your program can get better over time. You keep the clinical relationships. Edwin closes the gaps between them.

care management

See what happens when members actually follow through.

See what happens when members actually follow through.

Edwin turns your care plans into member missions that get completed and sends the proof back to you. Book a demo to see it in your workflow.

The gap care managers can't close

The gap care managers can't close

Care management is finally getting the investment it deserves.